Storno Conditions

Austrian hotel regulations

and if something happens then here are our regulations for cancellations:

Austrian Hotel Regulations Cancellation conditions
Resignation from the accommodation contract

1. No later than three months before the agreed date of arrival of the guest, the accommodation contract may be terminated without payment of a cancellation fee by both contracting parties by unilateral declaration. The cancellation must be in the hands of the contracting party no later than three months before the agreed date of arrival of the guest.

2. At the latest one month before the agreed date of arrival of the guest, the accommodation contract can be canceled by both contracting parties by unilateral declaration, however, a cancellation fee in the amount of the room price of 40% is to be paid. The cancellation must be in the hands of the contracting party no later than one month before the agreed date of arrival of the guest.

3. The hotelier has the right to withdraw from the contract in the event that the guest does not arrive by 6 pm on the agreed arrival day, unless a later arrival time has been agreed.

4. If the guest has made a down payment, on the other hand the room (s) will remain (remain) until 12 o'clock the following day.

5. Even if the guest does not use the rooms ordered or the pension, he is obliged to pay the agreed fee to the hotelier. However, the hotelier must deduct what he has saved as a result of non-use of his services or what he has received by renting the rooms ordered elsewhere. Cancellation fees up to 3 months before the cancellation, up to 1 month before the arrival date 40%, up to 1 week before the day of arrival 70% and in the last week before the day of arrival 90% of the total package price.

6. It is up to the accommodation provider to strive to rent the unused spaces in accordance with the circumstances (§ 1107 ABGB).